Privacy Policy

Last Updated April 11th, 2023

Our Commitment to Privacy

Your privacy is important to us and maintaining your trust is one of our highest priorities. This Privacy Policy includes a description of our information practices, how we use tracking technologies, as well as the decision you may make regarding how your information is collected and used.

Introduction and Background

FlareLane, Inc., a Delaware corporation (“FlareLane,” “we,” “us,” and “our”), provides this privacy policy because we believe that customers should have clear and comprehensive ways to understand how information about them and their end-users is collected and used to provide our service and our website.

FlareLane is a customer engagement platform for companies around the world to enable relationships for them and their customers. This is primarily done by leveraging first party data to personalize and automate messaging through first party channels, such as mobile push notifications and web push notifications.

FlareLane collects this first party data through a software development kit (“SDKs”) that companies use in their mobile applications and websites. These web and mobile SDKs permit app developers and websites to send, manage, optimize and customize messages to their users. All of these services (further described in this privacy policy) are referred to collectively as our “Services ,” and all of these developers, website operators, business customers, partners and advertisers are referred to collectively as our “Clients .”

This privacy policy (the “Privacy Policy ”) explains how we may collect, use, store, and disclose information about the end users (“End Users ”) of third-party mobile applications and websites that use our Services. We also collect information on our corporate website(s), including any website on which this Privacy Policy is posted. We separately describe how we collect, use and share that website information (“FlareLane Website Information”) in Section 4, below.

This Privacy Policy does not apply to any third-party sites or hosted services you may find or access through our website. If you submit personal information to any of those sites or services, your information will be governed by their privacy policies. We encourage you to carefully read the privacy policy of any site you visit or hosted service you use.

1. Our SDKs: Information We Collect and Services We Provide

We refer to the information we collect from our SDKs as the ‘SDK Information .” The SDK Information includes (or may include) the following:

Information Collected About End Users by Our Web SDKs

Web pages visited that have implemented the SDK, and information about those visits (e.g., session duration, time-stamp, referring URLs)
What push notifications an End User has been sent
Information about End User’s transactions and interactions with apps and websites
IP address, from which geographic location may be inferred, as well as system configuration information
Email address, if provided to us.
Information about an End User’s browser, such as browser language type and version of operating system (e.g., Android, iOS); network provider; language setting; time zone
A unique cookie identifier, which may uniquely identify an End User (such as in de-identified or anonymous form).

Information Collected About End Users by Our Mobile SDKs

How a user has used the App (e.g., session duration, time-stamp)
Purchases made within an app.
Information about End User’s transactions and interactions with the app
Mobile device or account identifiers. These Mobile IDs may be associated with other information, including with Data Segments.
Precise Location information, generally an End User’s lat/long data (i.e., GPS-level data) or WiFi information, which we may associate with Mobile IDs, and which may be collected whether or not an app is in use. (Location information is only collected the user has granted permission to the App to collect this, and the app chooses to send this data to FlareLane)
Email address, if provided to us.
IP address as well as system configuration information
Information associated with or related to devices, such as device type (e.g., mobile, tablet); type and version of operating system (e.g., Android, iOS); network provider; mobile browser (e.g. Safari, Chrome, etc.); language setting; time zone; and network status type (such as WiFi).

As noted above, we refer to all of the above collectively as the “SDK Information .”

2. How We Use the SDK Information

We use the SDK Information on behalf of our Clients, to provide a variety of Services to our Clients. This includes:

To Provide Our App and Website Services. We use the SDK Information to offer and support app and website features provided through the SDKs, including those related to push notifications. This includes, for instance, providing customer, technical and operational support for these features, detecting and protecting against errors, fraud, or other criminal activity; resolving disputes and enforcing our EULA and other rights we may have. It also includes analyzing, customizing, and improving the features we offer Clients.
To provide information and analytics to our Clients about the use of these app and website features provided through the SDKs, or to help app developers and website operators create or enhance user profiles.
To enable clients to create inferences about End Users categorized into “Data Segments”. For instance, if SDK Information indicates that a particular device is frequently seen at restaurants, we might categorize a user for targeting of local restaurant offers. Or, if a user is frequently seen at sports stadiums, we might categorize the user as a “Sports Fan.”
To develop and use “predictive models” – data models that try to predict End Users’ potential future behavior and interests on a per-device basis or across devices.
To analyze ad performance, for instance, by attributing End Users’ app installations, web visits, or store visits to ad campaigns.
Sometimes, the SDK Information may be used to resolve identities across multiple devices, such as to match IP addresses or hashed emails to link an End User across (for instance) browsers, mobile devices, tablets, set top boxes, or other devices.
Sometimes the SDK Information may be to perform any of the above functions, or other marketing or analytics services. Or, we may aggregate and create data “models” to do this – creating algorithms in order to predict certain trends and things that different End Users might have in common, for instance.

We may deploy online cookies to track users across websites, or to associate users (and these cookies) with Mobile IDs. We may do this to resolve user identifies across platforms, and to better or more accurately target messages to. You can learn more about cookies and similar technologies, such as web beacons and SDKs, in the Section titled “Cookies, Pixel Tags and SDKs .”

To Provide Services to Websites and Apps Using the SDKs

We share the SDK Information on our Clients’ behalf with service providers, contractors and other companies to fulfill your orders, operate our business, communicate with you and make available our Services and this Website. These service providers may help us perform any of the activities set forth in Section 2. For instance, we may share certain of the information we collect or receive with companies that help us with billing and payment, marketing, advertising and email marketing, data enhancement (e.g., to provide more relevant offers), website hosting, technology and customer support, web and marketing analytics, anti-fraud or security operations, and other operational, marketing or business support.
We likewise may share the SDK Information or Data Segments we create with website operators and app developers (for instance, related to push notifications they send) for their advertising, analytics, or other purposes.

FlareLane does not share SDK information with third parties except those who process the data on behalf of FlareLane. Data is only shared with third parties if:

If an End User or Client requests or authorizes
If the information is provided to: (1) comply in good faith with applicable laws, rules, regulations, governmental and quasi-governmental requests, court orders, or subpoenas; (2) enforce our Terms of Use or other agreements; or (3) protect our rights, property, or safety or the rights, property, or safety of our users or any other person or entity
If the disclosure is done as part of, including as part of due diligence for, a purchase, transfer, or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, any information we have may be one of the transferred assets) or in the event of bankruptcy

Even when you no longer access the SDKs, we may continue to use and share your Information as described in this Privacy Policy.

Website Information We Collect

We collect the following information from visitors to our websites (the “FlareLane Website Information ”, including the website on which this Privacy Policy appears (“FlareLane Website(s)”):

Volunteered: You may share information with us on the FlareLane Websites when you request information from us, fill out a form on our website, or interact with us in other ways. This information may include personal information, such as your name, email address, phone number, and other contact information.
Passively Collected (e.g., Cookies and Unique IDs): We use automated mechanisms, such as cookies, pixels, and other locally stored objects (such as “IndexedDB)”) that we associate with unique identifiers in order to keep track of visitor interactions with the FlareLane Websites. (You can learn more about these technologies below in the Section titled “Cookies, Pixel Tags and SDKs ”). We may use third party-services such as Google Analytics, in which case those third parties gather information such as your IP address, browser type, the webpage from which you came to our website, and the times of your access to the FlareLane Website. In addition, as you browse our website, advertising cookies may be placed on your computer so that we can understand what you are interested in. Our display advertising partners may then help us retarget ads to you on other sites based on your interactions with the FlareLane Website. To “opt out” of having your information used to tailor ads to you in this way by third party ad platforms that we may work with or provide data to, please review the Section below titled “Consumer Control and Opt Out Options ” to learn how to opt-out of these services and instead receive generic, non-tailored ads.

How We Use the FlareLane Website Information

In addition to the uses described above, we use the FlareLane Website Information (alone or in combination) to provide, market, and operate the FlareLane Websites and Services. Among other things, by collecting the FlareLane Website Information, we are able to

Maintain and offer access to the FlareLane Websites and Services and optimize how they’re offered to our Clients.
Send information about our products and services, including marketing communications.
Respond to your questions, concerns, or customer service inquiries.
Customize the content and advertising you see on the FlareLane Websites, across the Internet, and elsewhere.

How We Share the FlareLane Website Information

We may share the FlareLane Website Information as follows:

As part of a business sale, merger, consolidation, investment, change in control, transfer of substantial assets, reorganization or liquidation, or in connection with steps taken in anticipation of such an event (e.g., due diligence).
With our corporate affiliates.
With third parties that help us to provide the FlareLane Websites or Services, such as entities that help us make the FlareLane Websites or Services available and functional (such as hosting services); entities that help us make available or transmit any information we hold (such as helping us send emails, process payments, and manage customer information); and entities that help us (including our contractors, agents, and affiliates) provide technical, customer, billing, administrative, event planning, marketing or operational services to us or our Clients.
When required by law or in response to lawful process, such as a subpoena, or to cooperate in good faith with a request from a government or law enforcement agency or official.
If we believe sharing the information may prevent physical, financial or other harm, injury or loss; or we believe is necessary to protect our, or any other person’s or entity’s, interests; or in connection with an investigation of suspected or actual unlawful activity.
We also may disclose your information under circumstances not mentioned here with your prior consent.

5. Cookies, Pixel Tags and SDKs

Cookies and Pixel Tags. Cookies are small data files containing a string of characters, such as an anonymous unique browser identifier. Cookies are stored on your computer or other device and act as unique tags that identify your device or browser. Our servers may send your device a cookie when you visit the FlareLane Websites, and our Clients and Partners may do likewise on our Websites, our Clients’ websites, and elsewhere. A pixel tag (also commonly known as a web beacon or clear GIF) is an invisible 1 x 1 pixel that is placed on certain web pages. When you access web pages on which a pixel tag is deployed, the pixel tag may generate a generic notice of the visit and permit FlareLane, our Clients or Partners to set or read cookies. Pixel tags are used in combination with cookies to anonymously track the activity on a website by a particular browser on a particular device. If you disable cookies, pixel tags simply detect an anonymous website visit. FlareLane, alone or with our Clients and Partners, may use cookies to, among other things, “remember” you (e.g., when you visit the FlareLane Websites or the websites of our Clients or Partners), track trends, and collect information about how you use our Clients’ or Partners’ websites or interact with advertising. We and partners we work with use cookies to provide relevant content to you and replace non-relevant ads with ads that better match your interests. We may sometimes use other locally stored objects in ways similar to how we use cookies. Often, these objects are deleted when you clear your browser cookie cache, but because this may not always occur (depending on the browser you use), we recommend that if you wish to opt out of notification features or third party interest-based advertising you instead follow the steps we have set forth in Section 7 titled “Consumer Control & Opt-Out Options. ”

Mobile Device Identifiers and SDKs. We may use or work with partners who use mobile SDKs (including our own SDKs, which are described in more detail in this Policy) to collect information, such as mobile identifiers (e.g., IDFAs and Android Advertising IDs), and information related to how mobile devices and their users interact with our Services and those using our Services. The SDK is computer code that app developers can include in their apps to enable ads to be shown, data to be collected, and related services to be implemented. We may use this technology, for instance, to identify users through mobile applications and browsers based on information associated with your mobile device. We do not collect advertising identifiers such as IDFAs or Android Advertising IDs.

Social Media Widgets. The website may include social media features, such as the LinkedIn button, and widgets, such as the Share this button or interactive mini-programs. These features may collect your IP address, which page you are visiting on the website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the website. Your interactions with these features are governed by the privacy policy of the company providing it.

Do Not Track Signals. FlareLane currently does not respond to browser do not track (DNT) signals, so we may not be aware of, or may be unable to respond to, such signals.

6. Data Controller for Personal Data and Data Processor for Clients

FlareLane is the data controller for processing of certain Personal Data, such as the Personal Data of our client business contacts or the FlareLane Website Information. However, we act as a data processor (or service provider) in relation to the Services we provide to our Clients, such as when a Client deploys our technology in order to collect, process or transfer first party data.

7. Consumer Control and Opt Out Options

You may have the following privacy rights;

If you wish to access, correct, update or request deletion of your Personal Data, you can do so at any time by contacting us at help@flarelane.com.
In addition, if you are a resident of the European Economic Area, the United Kingdom or Switzerland, you can object to processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data. Again, you can exercise these rights by contacting us at help@flarelane.com.
You have the right to opt-out of marketing communications (including, emails) we send you at any time. You can exercise this right by clicking on the “opt-out” link in the marketing communications we send you or by contacting us at help@flarelane.com.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects (“Automated Decision-Making”). Automated Decision-Making currently does not take place on our Website or in our Services;
Similarly, if we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local supervisory authority.

Opting Out of FlareLane Push Notifications

You may in most cases opt out of receiving push notifications by going to your device “Settings” and clicking on “Notifications,” and then changing those settings for some or all of the apps on your device. (Different device configurations, or updates to devices, may affect or change how these settings work.)

Your choice to opt out of “Notifications” from the FlareLane platform will not affect ads placed by any other organization.

Opting Out of Online Interest-Based Advertising

You can opt out of many of the platforms and service providers that facilitate online interest-based advertising by visiting the Digital Advertising Alliance’s consumer education and opt-out page, at http://www.aboutads.info/. This type of opt out is cookie based and specific to each browser, which means that if you replace or upgrade your browser, or delete your cookies, you will need to opt out again. Opting out in this way will not prevent you from receiving ads – it will just make the ads you see less customized to you.

Opting Out of “Cross-App” Advertising on Mobile Devices

You can opt out of having your mobile advertising identifiers used for certain types of interest-based (also called “cross-app”) mobile behavioral advertising, by accessing the “settings” on your Apple or Android mobile device, as follows:

Apple Devices: If you have an Apple device, you can opt out of most app-based tracking for interest-based advertising by setting Limit Ad Tracking to ‘ON.’ You can do this by clicking on Settings -> Privacy -> Advertising and toggling Limit Ad Tracking to ‘ON.’
Android Devices: If you have an Android device, you can opt out of most app-based tracking for interest-based advertising by opening the Google Settings app on your device, selecting Ads, and then selecting the option to opt-out of interest-based ads.
Please note that these platforms control how these settings work, so the above may change. Likewise, if your device uses other platforms not described above, you should check the settings for those devices.

Additional Choices

Clients may also provide ways for you to opt out from or limit their collection of information from and about you. Please refer to the privacy policies for retailers, applications and websites to learn more about their privacy practices.

Where you wish to enforce any of these rights in respect of our Services, you should contact the Client who provides you with the website or mobile application. We will then help them to fulfill that request in accordance with their instructions and applicable legal requirements.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

8. Processing Personal Information (EEA, Switzerland and UK Visitors Only)

If you are a visitor to our Website from the EEA, Switzerland or the United Kingdom, our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it.

However, we will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person.

If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, where we process your Personal Data on behalf of a Client, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data).

Similarly, if we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If we process your Personal Data on behalf of a Client, we rely on our Client’s legal basis for processing your Personal Data on their behalf.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us at help@flarelane.com.

9. Processing Personal Information (California Residents Only)

As a California resident, you may have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.

You can make the following requests regarding your Personal Information:

Access . You can request a copy of the following:
- The categories of personal information we collected about you,
- The categories of sources for the personal information we collected about you,
- Our business or commercial purpose for collecting that personal information,
- The categories of third parties with whom we share that personal information,
- Whether we have disclosed your personal information for a business purpose and the categories of recipients,
- Whether we have sold your personal information and the categories of recipients, and
- The specific pieces of personal information we collected about you (which will also allow you to exercise your data portability right).
Portability. You have the right request that we provide you with access to the information above in a readily usable format that allows you to transmit (i.e., port) the information to another entity without hindrance.
Deletion. You can ask us to delete the Personal Information that we have collected from you.

Non-discrimination. You are entitled to exercise the rights described above free from discrimination. This means that we will not penalize you for exercising your rights by taking actions such as denying you services, increasing the price/rate of services, decreasing service quality, or suggesting that we may penalize you as described above for exercising your rights. You can exercise these rights by contacting us at help@flarelane.com. We will need to confirm your identity and California residency to process your information, access or deletion requests, and we reserve the right to confirm your California residency. Government identification may be required. If you wish to designate an authorized agent to make a request on your behalf, we will need to verify both your and your agent’s identities and your agent must provide valid power of attorney or other proof of authority acceptable to us in our reasonable discretion. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.

In cases where we process your information on behalf of a Client, you will need to exercise your rights directly with the Client, unless the Client allows us to respond to you directly.

10. Data Access and Retention

Generally speaking, we retain the SDK Information and Website Information for as long as necessary to achieve our objectives as detailed in this Privacy Policy, and to comply with our legal obligations, resolve disputes and enforce our agreements. We may delete user information from certain apps that we deem as “inactive,” in-line with GDPR and privacy best practices. In general, “inactive” apps include apps with no recent messages sent or impressions made, no recent logins by accounts associated with the app, and/or no meaningful changes in user counts.

11. Data Security

We have administrative, technical, and physical safeguards in place in our physical facilities and in our computer systems, databases, and communications networks that are designed to protect information contained within our systems from loss, misuse, or alteration. No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your Personal Information and Non-Personal Information.

12. Third-Party Websites and Apps

We are not responsible for the privacy practices or disclosures of websites and applications that use our Services. Likewise, when you access the FlareLane Website, you may be directed to other websites that are also beyond our control. We encourage you to read the applicable privacy policies and terms and conditions of such third parties and websites, and the industry tools that we have referenced in this Privacy Policy. This Privacy Policy, however, only applies to the FlareLane Site and the Services.

13. Changes to This Privacy Policy

We reserve the right, at our sole discretion, to modify this Privacy Policy or any portion thereof. Any changes will be effective from the time of publication of the new privacy policy. If we believe that the changes are material, we will let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) otherwise as required by applicable law. Your continued use of the Services after the changes have been implemented shall indicate your agreement with the terms of such revised privacy policy. Otherwise, and if the new privacy policy does not suit you, you must no longer use the Services.

14. Contacting Us

If you have any questions regarding this Privacy Policy, please contact our Data Protection Officer at help@flarelane.com.

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개인정보처리방침

주식회사 플레어랩스(이하 “회사”)는 「개인정보 보호법」 제30조에 따라 정보주체의 개인정보를 보호하고 이와 관련한 고충을 신속하고 원활하게 처리할 수 있도록 하기 위하여 다음과 같이 개인정보 처리방침을 수립·공개합니다.

제1조(개인정보의 처리 목적)

회사는 다음의 목적을 위하여 개인정보를 처리합니다. 처리하고 있는 개인정보는 다음의 목적 이외의 용도로는 이용되지 않으며 이용 목적이 변경되는 경우에는 「개인정보 보호법」 제18조에 따라 별도의 동의를 받는 등 필요한 조치를 이행할 예정입니다.

가. 서비스 제공에 관한 계약 이행 및 서비스 제공에 따른 요금정산

콘텐츠 제공, 특정 맞춤 서비스 제공, 청구서 등 발송, 본인인증, 구매 및 요금 결제, 요금추심

나. 회원관리

회원제 서비스 이용 및 개인식별, 이중인증 관리, 불량회원의 부정 이용방지와 비인가 사용방지, 가입의사 확인, 가입 및 가입횟수 제한, 분쟁 조정을 위한 기록보존, 불만처리 등 민원처리, 고지사항 전달

다. 신규 서비스 개발 및 마케팅 • 광고에의 활용

신규 서비스 개발 및 맞춤 서비스 제공, 통계학적 특성에 따른 서비스 제공 및 광고 게재, 서비스의 유효성 확인, 이벤트 및 광고성 정보 제공 및 참여기회 제공, 접속빈도 파악, 회원의 서비스 이용에 대한 통계

제2조(개인정보의 처리 및 보유 기간)

① 회사는 법령에 따른 개인정보 보유·이용기간 또는 정보주체로부터 개인정보를 수집 시에 동의받은 개인정보 보유·이용기간 내에서 개인정보를 처리·보유합니다.

② 각각의 개인정보 처리 및 보유 기간은 다음과 같습니다.

가. 회사 내부 방침에 의한 정보보유 사유

보관 정보	보존 이유	보존 기간
부정이용 기록	부정 이용 방지	1년
문의/제휴내용 (이용자에게 별도의 동의를 구한경우)	고객 상담 처리	1년
회원 탈퇴 기록	민원처리 등	탈퇴일로부터 30일

나. 관련 법령에 의한 정보보유 사유

보관 정보	보존 이유	보존 기간
계약 또는 쳥약철회 등에 관한 기록	전자상거래 등에서의 소비자보호에 관한 법률	5년
대금결제 및 재화 등의 공급에 관한 기록	전자상거래 등에서의 소비자보호에 관한 법률	5년
소비자의 불만 또는 분쟁처리에 관한 기록	전자상거래 등에서의 소비자보호에 관한 법률	3년
표시/광고에 관한 기록	전자상거래 등에서의 소비자보호에 관한 법률	6개월
세법이 규정하는 모든 거래에 관한 장부 및 증빙서류	국세기본법, 법인세법	5년
전자금융 거래에 관한 기록	전자금융거래법	5년
웹사이트 방문에 관한 기록	통신비밀보호법	3개월

제3조(개인정보의 제3자 제공)

① 회사는 개인정보를 제1조(개인정보의 처리 목적)에서 명시한 범위 내에서만 처리하며, 정보주체의 동의, 법률의 특별한 규정 등 「개인정보 보호법」 제17조 및 제18조에 해당하는 경우에만 개인정보를 제3자에게 제공합니다.

제4조(개인정보처리 위탁)

① 회사는 원활한 개인정보 업무처리를 위하여 다음과 같이 개인정보 처리업무를 위탁하고 있습니다.

번호	수탁업체	위탁업무 내용	위탁기간
1	Auth0	인증 토큰 발급	서비스 제공기간 종료시까지

② 회사는 위탁계약 체결시 「개인정보 보호법」 제26조에 따라 위탁업무 수행목적 외 개인정보 처리금지, 기술적․관리적 보호조치, 재위탁 제한, 수탁자에 대한 관리․감독, 손해배상 등 책임에 관한 사항을 계약서 등 문서에 명시하고, 수탁자가 개인정보를 안전하게 처리하는지를 감독하고 있습니다.

③ 위탁업무의 내용이나 수탁자가 변경될 경우에는 지체없이 본 개인정보 처리방침을 통하여 공개하도록 하겠습니다.

제5조(정보주체와 법정대리인의 권리·의무 및 그 행사방법)

① 정보주체는 회사에 대해 언제든지 개인정보 열람·정정·삭제·처리정지 요구 등의 권리를 행사할 수 있습니다.

② 제1항에 따른 권리 행사는 회사에 대해 「개인정보 보호법」 시행령 제41조제1항에 따라 서면, 전자우편, 모사전송(FAX) 등을 통하여 하실 수 있으며 회사는 이에 대해 지체 없이 조치하겠습니다.

③ 제1항에 따른 권리 행사는 정보주체의 법정대리인이나 위임을 받은 자 등 대리인을 통하여 하실 수 있습니다.이 경우 “개인정보 처리 방법에 관한 고시(제2020-7호)” 별지 제11호 서식에 따른 위임장을 제출하셔야 합니다.

④ 개인정보 열람 및 처리정지 요구는 「개인정보 보호법」 제35조 제4항, 제37조 제2항에 의하여 정보주체의 권리가 제한 될 수 있습니다.

⑤ 개인정보의 정정 및 삭제 요구는 다른 법령에서 그 개인정보가 수집 대상으로 명시되어 있는 경우에는 그 삭제를 요구할 수 없습니다.

⑥ 회사는 정보주체 권리에 따른 열람의 요구, 정정·삭제의 요구, 처리정지의 요구 시 열람 등 요구를 한 자가 본인이거나 정당한 대리인인지를 확인합니다.

제6조(처리하는 개인정보의 항목 작성)

① 회사는 다음의 개인정보 항목을 처리하고 있습니다.

[회원가입]

필수항목: 아이디, 비밀번호, 이메일, 이름, 전화번호(휴대폰번호) 선택항목: 회사명

[결제 수단 등록]

계좌이체(세금계산서 발행): 회사명, 세금계산서 담당자 이름, 세금계산서 담당자 전화번호, 세금계산서 담당자 이메일, 사업자 등록증 신용카드(자동납부): 회사명, 담당자 이름, 담당자 전화번호, 담당자 이메일, 카드사명 신용카드(수동결제): 회사명, 담당자 이름, 담당자 전화번호, 담당자 이메일, 카드사명, 카드번호

[고객센터]

이름 또는 회사명, 전화번호, 이메일

서비스 이용과정이나 서비스 제공 업무 처리 과정에서 아래와 같은 정보들이 자동으로 생성되거나 추가로 수집될 수 있습니다.

IP Address, 쿠키, 접속로그, 방문 일시, 서비스 이용 기록, 불량 이용 기록, 결제기록

회사는 아래와 같은 방법으로 개인정보를 수집합니다.

홈페이지, 서면양식, 팩스, 전화, 이메일, 이벤트 응모, 협력회사로부터의 제공

제7조(개인정보의 파기)

이용자의 개인정보는 원칙적으로 개인정보의 수집 및 이용목적이 달성되면 지체 없이 파기합니다. 회사의 개인정보 파기절차 및 방법은 다음과 같습니다.

가. 파기절차

– 이용자가 회원가입 등을 위해 입력한 정보는 목적이 달성된 후 별도의 DB로 옮겨져(종이의 경우 별도의 서류함) 내부 방침 및 기타 관련 법령에 의한 정보보호 사유에 따라(보유 및 이용기간 참조) 일정 기간 저장된 후 파기됩니다.

– 동 개인정보는 법률에 의한 경우가 아니고서는 보유되는 이외의 다른 목적으로 이용되지 않습니다.

나. 파기방법

– 종이에 출력된 개인정보는 분쇄기로 분쇄하거나 소각을 통하여 파기합니다.

– 전자적 파일 형태로 저장된 개인정보는 기록을 재생할 수 없는 기술적 방법을 사용하여 삭제합니다.

다. 개인정보 유효기간제

회사는 ‘개인정보 유효기간제’에 따라 1년간 서비스를 이용하지 않은 이용자의 개인정보를 별도로 분리 보관하고 있습니다. 다만 개인정보 수집·이용시 명시한 보유기간이 종료되거나 이용자의 동의철회, 회원탈퇴 등 파기사유가 발생하면 지체 없이 파기합니다.

제8조(개인정보의 안전성 확보 조치)

회사는 이용자들의 개인정보를 처리함에 있어 개인정보가 분실, 도난, 누출, 변조 또는 훼손되지 않도록 안전성 확보를 위하여 다음과 같은 기술적/관리적 대책을 강구하고 있습니다.

가. 비밀번호 암호화

회원 비밀번호는 암호화되어 저장 및 관리되고 있어 본인만이 알고 있으며, 개인정보의 확인 및 변경도 비밀번호를 알고 있는 본인에 의해서만 가능합니다.

나. 전화번호(휴대폰번호), 이메일의 암호화

전화번호(휴대폰번호), 이메일은 암호화되어 저장 및 관리되고 있으며, 개인정보의 확인 및 변경은 비밀번호를 알고 있는 본인에 의해서만 가능합니다.

다. 해킹 등에 대비한 대책

회사는 해킹이나 컴퓨터 바이러스 등에 의해 회원의 개인정보가 유출되거나 훼손되는 것을 막기 위해 최선을 다하고 있습니다. 개인정보의 훼손에 대비해서 자료를 수시로 백업하고 있고, 최신 백신 프로그램을 이용하여 이용자들의 개인정보나 자료가 누출되거나 손상되지 않도록 방지하고 있으며, 암호화통신 등을 통하여 네트워크상에서 개인정보를 안전하게 전송할 수 있도록 하고 있습니다.그리고 침입차단시스템을 이용하여 외부로부터의 무단 접근을 통제하고 있으며, 기타 시스템적으로 보안성을 확보하기 위한 가능한 모든 기술적 장치를 갖추려 노력하고 있습니다.

라. 개인정보 처리 직원의 최소화 및 교육

회사의 개인정보관련 처리 직원은 담당자에 한정시키고 있고 이를 위한 별도의 비밀번호를 부여하여 정기적으로 갱신하고 있으며, 담당자에 대한 수시 교육을 통하여 개인정보처리방침의 준수를 항상 강조하고 있습니다.

마. 개인정보보호전담기구의 운영

사내 개인정보보호전담기구 등을 통하여 개인정보처리방침의 이행사항 및 담당자의 준수여부를 확인하여 문제가 발견될 경우 즉시 수정하고 바로 잡을 수 있도록 노력하고 있습니다. 단, 회사가 개인정보보호 의무를 다 하였음에도 불구하고 이용자 본인의 부주의나 회사가 관리하지 않는 영역에서의 사고 등 회사의 귀책에 기인하지 않은 손해에 대해서는 회사는 책임을 지지 않습니다.

제9조(개인정보 자동 수집 장치의 설치•운영 및 거부에 관한 사항)

① 회사는 이용자에게 개별적인 맞춤서비스를 제공하기 위해 이용정보를 저장하고 수시로 불러오는 ‘쿠키(cookie)’를 사용합니다.

② 쿠키는 웹사이트를 운영하는데 이용되는 서버(http)가 이용자의 컴퓨터 브라우저에게 보내는 소량의 정보이며 이용자들의 PC 컴퓨터내의 하드디스크에 저장되기도 합니다.

가. 쿠키의 사용 목적 : 이용자가 방문한 각 서비스와 웹 사이트들에 대한 방문 및 이용형태, 인기 검색어, 보안접속 여부, 등을 파악하여 이용자에게 최적화된 정보 제공을 위해 사용됩니다.

나. 쿠키의 설치•운영 및 거부 : 웹브라우저 상단의 도구>인터넷 옵션>개인정보 메뉴의 옵션 설정을 통해 쿠키 저장을 거부 할 수 있습니다.

다. 쿠키 저장을 거부할 경우 맞춤형 서비스 이용에 어려움이 발생할 수 있습니다.

제10조 (개인정보 보호책임자)

① 회사는 개인정보 처리에 관한 업무를 총괄해서 책임지고, 개인정보 처리와 관련한 정보주체의 불만처리 및 피해구제 등을 위하여 아래와 같이 개인정보 보호책임자를 지정하고 있습니다.

▶ 개인정보 보호책임자

성명 : 김민혁

직책 : 대표이사

이메일 : mh.kim@flarelane.com

② 정보주체께서는 회사의 서비스(또는 사업)을 이용하시면서 발생한 모든 개인정보 보호 관련 문의, 불만처리, 피해구제 등에 관한 사항을 개인정보 보호책임자 및 담당부서로 문의하실 수 있습니다. 회사는 정보주체의 문의에 대해 지체 없이 답변 및 처리해드릴 것입니다.

제11조(개인정보 열람청구)

정보주체는 ｢개인정보 보호법｣ 제35조에 따른 개인정보의 열람 청구를 제10조의 문의처를 통해 할 수 있습니다. 회사는 정보주체의 개인정보 열람청구가 신속하게 처리되도록 노력하겠습니다.

제12조(권익침해 구제방법)

정보주체는 개인정보침해로 인한 구제를 받기 위하여 개인정보분쟁조정위원회, 한국인터넷진흥원 개인정보침해신고센터 등에 분쟁해결이나 상담 등을 신청할 수 있습니다. 이 밖에 기타 개인정보침해의 신고, 상담에 대하여는 아래의 기관에 문의하시기 바랍니다.

개인정보분쟁조정위원회 : (국번없이) 1833-6972 (www.kopico.go.kr)
개인정보침해신고센터 : (국번없이) 118 (privacy.kisa.or.kr)
대검찰청 : (국번없이) 1301 (www.spo.go.kr)
경찰청 : (국번없이) 182 (ecrm.cyber.go.kr)

「개인정보보호법」제35조(개인정보의 열람), 제36조(개인정보의 정정·삭제), 제37조(개인정보의 처리정지 등)의 규정에 의한 요구에 대 하여 공공기관의 장이 행한 처분 또는 부작위로 인하여 권리 또는 이익의 침해를 받은 자는 행정심판법이 정하는 바에 따라 행정심판을 청구할 수 있습니다.

※ 행정심판에 대해 자세한 사항은 중앙행정심판위원회(www.simpan.go.kr) 홈페이지를 참고하시기 바랍니다.

이 개인정보처리방침은 2021년 11월 1일부터 적용됩니다.